Privacy Policy

Introduction

RingChef AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone answering service for restaurants.

Information We Collect

Personal Information

• • Contact details (name, email, phone number, restaurant information)
• • Account credentials and billing information
• • Communication preferences and service settings

Call Data

• • Call recordings for quality assurance and AI training
• • Call metadata (duration, time, caller information)
• • Order details and reservation information processed during calls
• • Customer interaction transcripts and analytics

Technical Information

• • Usage analytics and performance metrics
• • Integration data with POS systems and third-party services
• • Device and browser information when accessing our dashboard

How We Use Your Information

• • Provide and improve our AI phone answering service
• • Process orders, reservations, and customer inquiries
• • Train and enhance our AI models for better performance
• • Send service updates, billing information, and support communications
• • Analyze usage patterns to optimize service delivery
• • Ensure security and prevent fraudulent activities

Call Recording and Data Security

All calls are securely recorded and encrypted using industry-standard protocols. Recordings are used for:

• • Quality assurance and service improvement
• • AI model training and optimization
• • Compliance with regulatory requirements
• • Dispute resolution and customer support

We implement bank-level encryption and maintain SOC 2 compliance standards. Access to recordings is strictly limited to authorized personnel.

Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• • With trusted service providers who assist in service delivery
• • When required by law or legal process
• • To protect our rights, property, or safety
• • With your explicit consent
• • In connection with a business transfer or merger

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings are typically retained for 12 months, while account information is kept for the duration of your service agreement plus 3 years for legal compliance.

Your Rights

You have the right to:

• • Access and review your personal information
• • Request correction of inaccurate data
• • Delete your account and associated data
• • Export your data in a portable format
• • Opt-out of non-essential communications
• • Request restriction of processing in certain circumstances

International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.

Contact Information

For privacy-related questions or to exercise your rights, please contact us at:

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our service dashboard. Your continued use of our services after such modifications constitutes acceptance of the updated policy.